1. Introduction
DataEase ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our low-code AI agent builder platform and related services.
By using our services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name and contact information (email address, phone number)
- Account credentials and profile information
- Payment and billing information
- Company information and job title
- Communication preferences
2.2 Usage Information
We automatically collect information about how you use our platform:
- AI agent configurations and workflows
- Platform usage patterns and feature interactions
- Performance metrics and analytics data
- Error logs and debugging information
- Device information and browser details
2.3 Technical Information
- IP addresses and location data
- Cookies and similar tracking technologies
- Log files and server data
- API usage and integration data
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To provide, maintain, and improve our AI agent builder platform
- Account Management: To create and manage your account and provide customer support
- Communication: To send you updates, security alerts, and administrative messages
- Analytics: To analyze usage patterns and improve our services
- Security: To detect, prevent, and address technical issues and security threats
- Legal Compliance: To comply with applicable laws and regulations
- Marketing: To send promotional materials (with your consent)
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Cloud hosting and infrastructure services
- Payment processing and billing
- Analytics and monitoring services
- Customer support and communication tools
- Security and fraud prevention
4.2 Legal Requirements
We may disclose your information if required by law or in response to:
- Legal processes, court orders, or government requests
- Enforcement of our terms of service
- Protection of our rights, property, or safety
- Investigation of fraud or security issues
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
5. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption: Data is encrypted in transit and at rest using industry-standard protocols
- Access Controls: Strict access controls and authentication mechanisms
- Regular Audits: Regular security assessments and vulnerability testing
- Employee Training: Staff training on data protection and security practices
- Incident Response: Procedures for detecting and responding to security incidents
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations and resolve disputes
- Enforce our agreements and protect our rights
- Improve our services and develop new features
When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.
7. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Restriction: Request restriction of processing
- Objection: Object to certain types of processing
- Withdrawal: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at [email protected].
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Improve security and prevent fraud
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services. For more details, see our Cookie Policy.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws, including the use of standard contractual clauses and adequacy decisions.
10. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us: